Education: Project Management I & II - AT&T School of Business

Project Scale:

• Internal - involving single org or multiple
• External - involving external third party suppliers & customers
• See also "Program Management" for integration of multiple projects

Examples of Projects Managed:

• IT Development Projects
• Customer Network Implementations
• Network Migrations
• Data Integrity Cleanup and Process Mitigation
• Office Relocation
• Office Construction
• Network Operations Center Construction
• Test Lab Construction

Tracking Methodology:

• Microsoft Project
• Microsoft Excel
• Hosted Applications

Teamwork Tools:

• GoToMeeting & other Desktop Sharing apps
• Voice Conference Bridge
• Microsoft Project
• Microsoft SharePoint
• Hosted File Sharing Applications

Stategic alignment of multiple projects to deliver on corporate vision

Roll up reports to Business Owners, Sponsors & Executive teams

Prioritization of deliverables and implementation schedules

Risk analysis and Contigency Planning

Design & Evaluation

• Stakeholder Requirements Gathering
• Competitive Analysis
• Feature Cost/Benefit Analysis
• Budget Planning

Build

• Project Management
• Development Prioritization
• Release / Version Scheduling
• Budget Tracking

Testing

• Internal Lab / Unit Testing
• Customer Trials

Launch

• Marketing
• Sales Training
• Operations Training
• Customer Collateral (physical & online)
• Internal Process Management
• Business Intelligence Reporting & Analysis
• P&L Tracking

Existing Product Updates

Legacy Product Management & Retirement

Vendor Management

Documentation - High-level work lane flows to keystroke level jobaids

Reengineering

Task Time Studies

Key Performance Indicator reporting

Process Automation

Customer Experience Touchpoints & Process Integration

Disaster Recovery Planning

Vendor Management / Integration

Organization, Workgroup & Employee Role Assessment

Programming Languages:

• Visual Basic
• C#
• VBA (Visual Basic for Applications)

Scripting Languages:

• ASP.NET
• Classic ASP
• PHP
• Javascript
• AJAX
• Classic ASP
• Microsoft Offce Macros

Markup Languages:

• HTML / HTML5
• CSS / CSS3
• XML
• Web Services / SOAP / WSDL

Application Types:

• Order Management Tools - Internal & External
• Project Management Tools - Internal & External
• Trouble Ticketing - Internal & External
• Business Intelligence Report Development
• Vendor/Supplier Interfaces
• Cloud Applications
• API Integration

Also Experienced With:

• SQL Queries - Microsoft SQL Server, MySQL, Oracle, DB2 & Microsoft Office Applications
• Server Administration - Microsoft Server 2003-2014
• Database Administration - Microsoft SQL Server & MySQL
• VMware
• Backup Management
• Disaster Recovery Management
• Video Displays

Programming Languages:

• VB.NET
• C#.NET

Scripting Languages:

• ASP.NET
• Classic ASP
• PHP
• Javascript
• AJAX
• Classic ASP
• Microsoft Offce Macros

Markup Languages:

• HTML / HTML5
• CSS / CSS3
• XML

Application Types:

• Order Management Tools - Internal & External
• Project Management Tools - Internal & External
• Trouble Ticketing - Internal & External
• Business Intelligence Report Development
• Reporting Dashboards / Portals
• Vendor/Supplier Interfaces
• Cloud Applications
• API Integration

Also Experienced With:

• SQL Queries - Microsoft SQL Server, MySQL, Oracle, DB2 & Microsoft Office Applications
• Server Administration - Microsoft Server 2003-2014
• Database Administration - Microsoft SQL Server & MySQL
• Web Server Administration - Microsoft IIS
• VMware
• Backup Management
• Disaster Recovery Management
• Video Displays

Administration:

• Development Scheduling & Staff Assignment
• Architectural Design
• Data Warehouse and Tool Standards Definition
• Delivery Method Definition
• Internal & End User Training
• Alignment of BI deliverables to corporate/business unit goals
• Archive / Backup Strategy
• Portal Integration - Internal & External
• Automated Notification & Push Alerts Strategy

Development:

• Requirements Gathering
• Documentation - Source/Target Mappings, ETL Process, Exception Handling
• ETL Development
• SQL Development
• Report Dashboard Interface Development
• Acceptance Testing
• Job / Task Scheduling
• User Administration
• Security Administration

Applications:

• Logi Info
• Business Objects
• Microsoft SQL Server Reporting Services (SSRS)
• Internally developed tools

Application-to-Application Automation

Individual and Multiple Process Tasks Automation

Order Entry Automation

Order Fulfillment Automation

Exception Handling

Network Scale:

• Small Office
• Mid size Business
• Enterprise
• Call Centers

Voice Applications & Systems:

• Office Mobility
• Toll Free
• IVR Systems
• ACD Systems
• Web Click-to-Call Integration
• Voicemail
• Advanced Features (Time of Day, Next Available, etc.)
• On-Premise PBX and phones
• Hosted PBX
• Disaster Recovery Planning
• Vendor Management

Voice Service Types:

• Native SIP Trunking
• SIP-TDM Trunking
• VoIP Service
• Dynamic Integrated Services
• Traditional TDM Handoff
• Analog / POTS

Circuit Types:

• SD-WAN
• Fiber / Ethernet
• Fixed Wireless
• T1
• DS3
• DSL/ Cable
• 3G / 4G Wireless Backup

Network Scale:

• Small Office
• Mid size Business
• Enterprise

Data Service Types:

• Internet
• MPLS
• IPSec VPN
• (RA) Remote Access VPN
• Dynamic Integrated Services

Circuit Types:

• SD-WAN
• Fiber / Ethernet
• Fixed Wireless
• T1
• DS3
• DSL/ Cable
• 3G / 4G Wireless Backup

Small Teams (2-5 direct reports)

Large Teams (100 staff / 5-6 direct reports)

Matrix Managed Teams

Union Offices

Contract Employee Management

Clerical Teams

Project Teams

Technical Teams

Application Development Teams

Call Center Teams

Retail Sales Teams

24x7 Operations Management

Union / Contractor Team Management

Program & Project Management

Process Management

Employee Training

Voice of the Customer Programs

SLA Management

Telecommunications Management

IT Development Planning & Prioritization

24x7 Operations Management

Team Management

Program & Project Management

Process Management

Employee Training

SLA Management

IT Development Planning & Prioritization

Request For Proposal (RFP) Origination & Management

Vendor Evaluation

Contract Negotiation & Management

SLA Management

Billing Reviews

Strong customer service experience with:

• Customer Network Implementation Projects
   (typically on phone & via email but occasionally in person)
• Customer Service Coaching
• Retail Sales

Strong sales experience with:

• Needs Assessment - Fact Finding
• Customer Qualification
• Proposing Solution
• Feature - Benefit Overview / Demonstration
• Trial Close
• Overcoming Objections / Negotiation
• Close
• Follow Through & Support

Microsoft Office

• Microsoft Access
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Visio
• Microsoft Word

LibreOffice

Microsoft Visual Studio

Microsoft SQL Server

MySQL

Business Objects

PuTTY

FileZilla

Notepad++

Dropbox

Microsoft Image Composer (Graphics)

GIMP (Graphics)

Audacity (Audio)

Pinnacle Studio (Video)

Windows 7

Windows 10

Linux Mint

Windows Server 2016 Standard

Windows Server 2012 R2 Standard

Windows Server 2008 R2 Standard

Windows Server 2003 R2 Standard

"People, Process & Tools"

I have three main areas I review regularly to ensure the path to success is set:

• People
• Build the right team with internal resources, contractors and new hires
• Full participation between groups, vendors and customers
• Clear communication of goals, accountability and accomplishments
• Process
• Documented processes for all recurring tasks and made readily accessible
• Flexibility to handle exceptions and change
• Measurable to manage consistency and improvements
• Tools
• Support the process, teams and customers
• Integrated to reduce manual task costs and variability
• Easy to use and intuitive
• Reliable and Secure